Hoosgot

http://greengaloshes.cc/2008/10/fixing-numara-footprints-addressbook-search-with-a-greasemonkey-userscript/ asks Hoosgot,

UVM uses Numara Footprints to track client support tickets. When creating tickets from client submitted email, the application automatically fills out the contact information for the client, using their email to search against LDAP. This search fails if the address from the incoming ticket is in the format uid@uvm.edu (as opposed to first.last@uvm.edu). This results in a significant number of tickets coming into the system with only an email address in the contact field. It seems the only way to fix this is by copying the uid, clearing out the rest of the fields, and searching by uid again. This needs to be done for every affected ticket. Firebugs, Greasemonkies, and Mr. DOM Lately I’ve found myself spending too much …

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